Terms of service

Terms of Service

Last Updated: September 15, 2026

Welcome to Noverra. These Terms of Service govern your access to and use of our website, online store, products, and services.

By accessing our website or placing an order with Noverra, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.

1. General Terms

Noverra operates an online retail store offering products for purchase through our website.

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

We reserve the right to refuse service, cancel orders, or restrict access to our website at our discretion where permitted by applicable law.

2. Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications, colors, sizes, and other information displayed on our website are accurate.

However, colors and appearance may vary depending on your device or screen settings. Minor differences between product images and the actual product may occur.

Noverra reserves the right to correct errors, update product information, and modify product availability without prior notice.

3. Pricing

All product prices displayed on our website are listed in Pakistani Rupees (PKR) unless otherwise stated.

Prices may change at any time without prior notice.

We reserve the right to correct pricing errors. If an order has been placed with an incorrect price due to an obvious error, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order.

Any applicable delivery charges or other fees will be displayed during the checkout process or communicated to you before order confirmation.

4. Orders

When you place an order with Noverra, you are making an offer to purchase the selected products.

After placing an order, you may receive an order confirmation. This confirmation does not necessarily mean that your order has been finally accepted.

Noverra reserves the right to accept, reject, modify, or cancel an order for reasons including:

  • Product availability.

  • Incorrect pricing or product information.

  • Incorrect or incomplete customer information.

  • Suspected fraudulent or unauthorized activity.

  • Delivery limitations.

  • Technical or system errors.

  • Other circumstances beyond our reasonable control.

If we cancel an order after payment has been received, we will arrange an applicable refund.

5. Customer Information

You agree to provide accurate, current, and complete information when placing an order.

This may include your:

  • Full name.

  • Delivery address.

  • Phone number.

  • Email address.

  • Payment information, where applicable.

You are responsible for ensuring that the information provided to us is correct. Noverra is not responsible for delivery issues caused by incorrect or incomplete information supplied by the customer.

6. Payments

We may offer different payment methods, including Cash on Delivery (COD) and other payment options available at checkout.

Payment methods may be changed, added, or removed at any time.

For Cash on Delivery orders, you agree to accept and pay for your order when it is delivered.

7. Shipping & Delivery

Noverra will make reasonable efforts to dispatch and deliver orders within the estimated delivery timeframe communicated at checkout or after order confirmation.

Delivery times are estimates and may vary due to factors such as:

  • Courier delays.

  • Weather conditions.

  • Public holidays.

  • High order volumes.

  • Incorrect customer information.

  • Remote delivery locations.

  • Circumstances beyond our control.

Noverra is not responsible for delays caused by circumstances outside our reasonable control.

8. Returns, Exchanges & Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

By purchasing from Noverra, you acknowledge and agree to the terms contained in our Return & Refund Policy.

Please review that policy before completing your purchase.

9. Promotions & Discounts

From time to time, Noverra may offer promotional codes, discounts, sales, or other special offers.

Promotional offers may be subject to additional terms, including expiration dates, minimum purchase requirements, product exclusions, or usage limitations.

Unless otherwise stated, promotional offers cannot be combined with other discounts or exchanged for cash.

Noverra reserves the right to modify or cancel promotional offers at any time, subject to applicable law.

10. Intellectual Property

All content appearing on the Noverra website, including but not limited to:

  • Logos.

  • Brand names.

  • Product images.

  • Graphics.

  • Text.

  • Designs.

  • Website layout.

  • Videos.

  • Original content.

is owned by or licensed to Noverra and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, publish, sell, or commercially exploit our content without prior written permission.

11. Prohibited Uses

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

  • Violate any applicable law or regulation.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the security or operation of our website.

  • Submit false or misleading information.

  • Engage in fraudulent purchasing activity.

  • Attempt to damage, disrupt, or overload our website.

  • Copy or misuse our intellectual property.

  • Use our website to distribute malicious software or harmful material.

We reserve the right to restrict or terminate access where permitted by applicable law.

12. Third-Party Services

Our website may use third-party services, including payment providers, courier companies, analytics providers, advertising platforms, or other service providers.

Your use of third-party services may be subject to the terms and policies of those providers.

Noverra is not responsible for the independent policies, availability, or actions of third-party services.

13. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect information associated with your use of our website and services.

14. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted, secure, or error-free.

We may temporarily suspend or modify the website for maintenance, upgrades, security reasons, or other operational purposes.

15. Disclaimer

To the extent permitted by applicable law, Noverra provides its website and services on an "as available" basis.

We make reasonable efforts to provide accurate information but do not guarantee that all website content will always be complete, accurate, current, or free from errors.

Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.

16. Limitation of Liability

To the maximum extent permitted by applicable law, Noverra will not be liable for indirect, incidental, special, or consequential losses arising from your use of our website or products, except where such liability cannot legally be excluded.

Nothing in these Terms is intended to exclude or limit liability where doing so would be unlawful.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold Noverra, its owners, employees, representatives, and service providers harmless from claims, losses, damages, liabilities, and expenses arising from your violation of these Terms or misuse of our website or services.

18. Changes to These Terms

Noverra may update or modify these Terms of Service from time to time.

Any changes will become effective when the updated Terms are published on this page, unless otherwise stated.

Your continued use of our website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

19. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws applicable in Pakistan, without prejudice to any mandatory rights or protections available to consumers under applicable law.

Any disputes will be handled in accordance with applicable Pakistani law and the jurisdiction of the appropriate courts or authorities.

20. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Store: Noverra
Email: [talharasheed985@gmail.com]
WhatsApp: [03146790366]
Business Hours: Monday-Saturday, 9:00 AM-6PM (PKT)

Thank you for choosing Noverra. We appreciate your trust and look forward to providing you with a premium shopping experience.