Refund policy

Return & Refund Policy

Last Updated: September 15, 2026

At Noverra, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist you with a return or exchange, subject to the terms below.

1. Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

  • The item is unused, unworn, and in its original condition.
  • The product is returned with its original packaging, tags, labels, and accessories.
  • The product has not been damaged, altered, washed, or used.
  • You provide proof of purchase or your order number.

Products that do not meet these requirements may not be eligible for a return.

2. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Items marked as non-returnable at the time of purchase.
  • Personalized or customized products.
  • Products that have been used, washed, damaged, or altered.
  • Items missing their original packaging, tags, or accessories.
  • Clearance or final-sale items, where clearly stated.

3. Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, please contact Noverra within 48 hours of delivery.

Please provide:

  • Your order number.
  • Clear photos or a video showing the issue.
  • Photos of the product and packaging, if applicable.

After reviewing your request, we will determine the appropriate solution, which may include a replacement, exchange, or refund.

4. How to Request a Return

To request a return, contact us through our official customer support channel and provide:

Order Number:
Reason for Return:
Product Name:
Photos/Videos (if applicable):

Our customer support team will review your request and provide return instructions if your request is approved.

Please do not send any product back before receiving confirmation from Noverra.

5. Return Shipping

For returns due to change of mind, incorrect size, or personal preference, the customer is generally responsible for the return shipping costs.

If the return is due to an incorrect, damaged, or defective item received from Noverra, we will cover the applicable return or replacement shipping costs, subject to verification.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed using the applicable payment method or another agreed method.

Depending on the payment provider or bank, it may take additional business days for the refund to appear in your account.

Original shipping charges are generally non-refundable unless the return is the result of an error on our part or applicable law requires otherwise.

7. Exchanges

If you would like to exchange an eligible product, please contact us within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, Noverra may offer a refund or another suitable solution.

8. Cash on Delivery Orders

For Cash on Delivery (COD) orders, approved refunds may be processed through an available bank transfer, mobile wallet, or another payment method agreed upon with the customer.

Customers may be required to provide accurate payment details for the refund.

9. Unclaimed or Refused Orders

If an order is refused, rejected, or returned to Noverra because the customer was unavailable, provided an incorrect address or contact information, or otherwise failed to accept delivery, additional shipping or return charges may apply.

Repeated refusal or non-acceptance of orders may result in restrictions on future Cash on Delivery purchases.

10. Policy Changes

Noverra reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated Last Updated date.

11. Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us:

Store: Noverra
Email: [talharasheed985@gmail.com]
WhatsApp: [03146790366]
Business Hours: Monday-Saturday, 9:00 AM-6PM (PKT)

Thank you for choosing Noverra. We are committed to providing you with a premium shopping experience and exceptional customer service.