Shipping policy

Shipping Policy

Last Updated: September 15, 2026

At Noverra, we are committed to providing a smooth, reliable, and premium delivery experience. This Shipping Policy explains how we process, dispatch, and deliver orders placed through our online store.

1. Shipping Availability

Noverra currently offers delivery across Pakistan.

Delivery availability may vary depending on the customer's location and the services provided by our courier partners.

Some remote or restricted areas may have limited delivery options or longer delivery times.

2. Order Processing

Orders are normally processed within 1–3 business days after they are successfully placed.

Orders placed on weekends or public holidays may be processed on the next business day.

During promotional campaigns, sales, holidays, or periods of unusually high order volume, processing may take longer than usual.

Once your order has been dispatched, you may receive a shipping confirmation and tracking information where available.

3. Delivery Time

Estimated delivery time after dispatch is generally:

  • Major Cities: 1–2 business days

  • Other Areas: 2–3 business days

  • Remote Areas: 3-4 business days

These are estimated timeframes and are not guaranteed delivery dates.

Actual delivery times may vary depending on your location, courier availability, weather, public holidays, security conditions, and other circumstances beyond our control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout or communicated before your order is confirmed.

From time to time, Noverra may offer:

  • Free shipping promotions.

  • Discounted shipping.

  • Minimum-order free shipping.

  • Special delivery offers.

Promotional shipping offers may be subject to additional terms and conditions.

5. Cash on Delivery

Noverra may offer Cash on Delivery (COD) for eligible locations and products.

If you select COD, you are responsible for being available to receive your package and paying the full order amount to the courier upon delivery.

COD availability may vary by location and may be restricted for certain orders.

6. Order Tracking

Where tracking is available, Noverra will provide your tracking details after your order has been dispatched.

You can use the tracking information to monitor the progress of your shipment.

Please note that tracking updates are provided by the courier and may occasionally take time to appear or update.

7. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its operational policies.

Please ensure that your phone number is active and that someone is available at the provided delivery address to receive the package.

If delivery cannot be completed because the customer is unavailable, provides an incorrect address, or does not respond to the courier, the package may be returned to Noverra.

Additional shipping or return charges may apply to reshipment.

8. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information.

Before submitting your order, please carefully check your:

  • Full name.

  • Phone number.

  • House/building number.

  • Street/area.

  • City.

  • Postal code, where applicable.

Noverra is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete information provided by the customer.

9. Delayed Deliveries

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur.

Possible causes include:

  • Severe weather.

  • Public holidays.

  • Courier operational issues.

  • High order volumes.

  • Road closures.

  • Security or regional conditions.

  • Incorrect customer information.

  • Other circumstances beyond our reasonable control.

If your order is significantly delayed, please contact our customer support team and we will assist you in checking its status.

10. Lost or Damaged Packages

If your package appears to have been lost or arrives visibly damaged, please contact Noverra as soon as possible.

For damaged packages, we may request photographs or videos of the package and product to help us investigate the issue with the courier.

We will work with the relevant courier partner to resolve verified shipping issues in accordance with our Return & Refund Policy and applicable law.

11. Inspection Upon Delivery

We recommend checking your package and product as soon as possible after delivery.

If you receive an incorrect, damaged, defective, or incomplete item, please contact us within 48 hours of delivery and provide your order number along with clear photographs or video evidence where applicable.

Please refer to our Return & Refund Policy for further information.

12. International Shipping

At this time, Noverra does not offer international shipping unless otherwise stated on our website.

If international shipping becomes available in the future, separate shipping charges, delivery estimates, customs duties, taxes, and other applicable requirements may apply.

13. Contact Us

If you have questions regarding your order or delivery, please contact us:

Store: Noverra
Email: [talharasheed985@gmail.com]
WhatsApp: [03146790366]
Business Hours: Monday-Saturday, 9:00 AM-6PM (PKT)

We appreciate your trust in Noverra and are committed to delivering your orders safely and efficiently.